Last updated: January 1, 2025
Introduction
Plants Auralief ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
Information We Collect
We collect the following types of information:
- Contact information: Name, email address, phone number, and billing/shipping address
- Payment information: Credit card details (processed securely by our payment processor — we do not store full card numbers)
- Order information: Products purchased, order history, and transaction details
- Account information: Password and account preferences (if you create an account)
- Usage data: Pages visited, browser type, IP address, and referring URLs via cookies and analytics
How We Use Your Information
We use your information to:
- Process and fulfill your orders, including shipping and returns
- Send order confirmation and shipping notification emails
- Respond to customer service requests
- Send promotional emails and special offers (you may opt out at any time)
- Improve our website and product offerings through analytics
- Comply with legal obligations
Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You may disable cookies in your browser settings; however, some features of our site may not function properly without them.
Third-Party Services
We share your information with trusted third-party services that help us operate our business:
- Shopify: Our e-commerce platform processes orders and stores order data (see Shopify's Privacy Policy)
- Google Analytics: Website analytics to understand visitor behavior (anonymized data)
- UPS / FedEx: Shipping carriers receive your name and delivery address to fulfill orders
- Payment processors: Stripe or Shop Pay process payment data under their own security standards
Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption, secure servers, and limited employee access. While we take every precaution, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal retention requirements)
- Opt out of marketing communications at any time by clicking "unsubscribe" in any email
- Lodge a complaint with a data protection authority if you believe your rights have been violated
Data Retention
We retain your order and account information for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes. You may request deletion of your account data at any time.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact us at hello@plantsauralief.com or by mail at Plants Auralief Customer Privacy, [Address on file].